OUR SERVICE MODEL
The Wungening Moort Service Model was designed based on consultation with families and extensive research into evidenced based models.
Phase 1: Families move through crisis to stability: In phase one of our service, families move through crisis to stability, supported by two culturally secure Family Support Workers to address any immediate practical or therapeutic needs, and tackle crisis issues facing the family or immediate danger to the safety of the children.
Phase 2: Families establish motivation and readiness for change: Once the family has moved from immediate crisis to a more stable situation, they can begin to establish motivation and readiness for long-term changes. Wungening Moort supports families through this stage through working directly with them intensively in their own homes, providing specialist therapeutic groups, and actively referring externally when appropriate.
Phase 3: Families make changes: As families make improvements, and progress towards long term change Wungening Moort provides adequate structures to continue to support and stabilise the family. After the intensive in-home support reduces, Family Support Workers are still available to provide direct support and visit or speak with families one hour a week, depending on their need.
This approach is summarised through the following diagram.
- Is built on knowledge and experience of effective service practice, based on Aboriginal Ways of working and guided by the Aboriginal community.
- Utilises Family Group Decision Making (FGDM) so that the family (including the extended family) are engaged fully as partners in the service enabling true engagement and development of family capacity.
- Guided by an Aboriginal Cultural Advisory Group and a Practice and Practice and Service Delivery Advisory Group so that practices are continually improved and always respectful and inclusive of Aboriginal Culture
Wungening Moort keeps each family at the centre of the work that we do with that family. Each family is different so the work that we do with each family will be unique to their experience, issues, concerns and strengths. All parts of the program are summarised below.
Culturally safe and competent assessment
The assessment and relationship building phase is where Wungening Moort workers get to know the family, their strengths and what the issues of concern are regarding the safety of children in the home. Wungening Moort has an assessment tool that looks at psycho-social factors (e.g. health, relationships, employment, etc.); practical support needs in the home (e.g. budgeting, setting routines, parenting concerns); and cultural connections and how these can be improved.
The family systems approach means that the family is considered in a holistic context – the immediate family members, extended family and the broader community in which the family functions. A strengths based focus helps to support the family’s own presenting concerns and identify their existing strengths.
Comprehensive wrap-around service model
The Wungening Moort Service is designed to act as a wraparound support for families, recognising the need for comprehensive solutions, through the support of two dedicated workers, to resolve the complex issues faced by families at risk of, or already having, their children removed from their care into State care. The issues these families face are complex and multifaceted, and our responses are individually tailored and flexible yet intensive enough to support each family’s unique needs. We offer an intensive in-home support service with the family, with each person through an individual and collective approach – in keeping with Aboriginal ways of working, at the centre of the model, supported by community and therapeutic groups, with a clear step down path to support the families through ongoing change. We will walk hand in hand with individuals and families, developing family support plans as partners and engaging their support networks, addressing immediate crisis, enabling, advocating for, and providing education as they find stability, get ready for change, and ultimately make changes in their lives and continue on the path of healing.
The way the service works is both comprehensive and flexible. It is able to meet the individual needs of clients whilst maintaining a trauma informed and evidence-based approach. The elements of the model are:
- Practical in home Support, Advocacy and Skill Development
- Family Counselling
- Parenting Skills
- Cultural Connection and Healing
Wungening Moort Governance Committee
The Consortium is led by a Governance Committee made up of key Executive and Management representatives from the four Consortium agencies and has the role of overseeing the implementation of the service model and ensuring effective governance and accountability of the Consortium.
Practice and Service Delivery Advisory Group
The role of the Practice and Evaluation Advisory Group is to support, monitor and evaluate Wungening Moort services to ensure they are evidence-based, consistent, and of the highest quality. The committee ensures legislative, regulatory and contractual requirements inform all service design, delivery and evaluation activities. The aim is to support service responses that assist in providing support and meeting the specific needs of individuals, families and communities who come into contact with, and are impacted by, the child protection system.
Aboriginal Cultural Advisory Group
The Consortium has an Aboriginal Cultural Advisory Group, made up of a mix of Aboriginal community members and Aboriginal Advisors employed by Consortium members. This group is a key strategy in engaging Aboriginal communities and Elders in service design and delivery. The group advise the Consortium on cultural protocols and sensitivities that we need to consider when engaging with Aboriginal communities. The group supports culturally competent service responses that recognise specific needs of Aboriginal children, their families and communities.